Friction in Finance: Losing Client Connection.
The customer relationship in financial services is changing hands, not dramatically, not overnight. But steadily, and faster than most institutions have adapted to.
Embedded finance is already live and scaling. By 2030, it is easily expected to be a $300 billion market. Much of that value sits with whoever owns the moment of transaction, not necessarily the financial institution behind it.
But what does that mean for you?
Think about the last time you paid for an Uber ride. You know the driver. You know the app. You know what you paid. But do you know who ultimately processes your payment?
Probably not, and that is the point.
As financial services become invisible, the company that owns the interaction increasingly owns the customer relationship, and the value that comes with it.
The question isn’t whether this changes things for banks and financial institutions. It already has.
Who owns the customer relationship when finance becomes part of something else?
Bram Pals (Adyen), Or Liban (Airwallex) and Olaf ten Duis (Rabobank) have been working on exactly that, from different angles, markets, and parts of the stack. They’ll share what they’ve seen, what’s worked, and what hasn’t.
Friction in Finance is a 90-minute session built around real case studies from the companies at the centre of this shift.
Whether you work in finance, build products, run a business, or simply use financial services every day, this shift affects you.
Come see what’s happening beneath the surface , and what it means for you.
Program
16:30 – 17:00 | Welcome & registration
17:00 – 18:30 | Plenary session
18:30 – 19:30 | Networking drinks
Free to attend. Limited seats available.
RSVP HERE to secure your place.
This event is proudly presented by WTC Amsterdam & Cognito Media